Buyer protection
Every purchase on Waxonic is covered — here's exactly what that means.
What it costs
A buyer protection fee of 5% of the item price plus €0.70 is added at checkout, on top of the item price and shipping. The full breakdown is shown before you pay — no surprises.
What it covers
- The item doesn't match its description or photos.
- The item never arrives.
- The item arrives damaged.
The 5-day protection window
Once delivery is confirmed, we hold the funds for 5 days before releasing them to the seller. "Delivered" means the carrier has marked the parcel as delivered to the locker — that can happen slightly before you've actually picked it up, so we recommend collecting and checking your item as soon as you can. That's your window to check the item and open a dispute if something's wrong — after it closes without a dispute, the sale is final and the seller is paid.
Opening a dispute
If something's wrong, open a dispute from your order page any time within the 5-day window. Describe the issue — our team reviews the order and conversation, then either refunds you or releases the payment to the seller. Payouts are frozen the moment a dispute opens, so nothing is paid out while it's under review.
Never pay outside the platform
Buyer protection only applies to payments made through Waxonic's checkout. A seller asking you to pay by bank transfer, PayPal, or in person isn't covered by any of this — if it goes wrong, we can't help you get your money back. Messages that suggest paying off-platform are automatically flagged for review.