Waxonic

Buyer protection

Every purchase on Waxonic is covered — here's exactly what that means.

What it costs

A buyer protection fee of 5% of the item price plus €0.70 is added at checkout, on top of the item price and shipping. The full breakdown is shown before you pay — no surprises.

What it covers

  • The item doesn't match its description or photos.
  • The item never arrives.
  • The item arrives damaged.

The 3-day protection window

Once delivery is confirmed, we hold the funds for 3 days before releasing them to the seller. That's your window to check the item and open a dispute if something's wrong — after it closes without a dispute, the sale is final and the seller is paid.

Opening a dispute

If something's wrong, open a dispute from your order page any time within the 3-day window. Describe the issue — our team reviews the order and conversation, then either refunds you or releases the payment to the seller. Payouts are frozen the moment a dispute opens, so nothing is paid out while it's under review.

Never pay outside the platform

Buyer protection only applies to payments made through Waxonic's checkout. A seller asking you to pay by bank transfer, PayPal, or in person isn't covered by any of this — if it goes wrong, we can't help you get your money back. Messages that suggest paying off-platform are automatically flagged for review.